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More fool us? Southeastern franchise extended yet again

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Back in April, we wrote how Southeastern’s passengers were being let down by another planned extension of the current franchise. Having been delayed several years already, another extension was not welcome news in the face of many chronic issues faced by passengers. Yesterday however Go-Ahead, the majority owner of the Govia joint venture that operates […]

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Delay Repay improved while other improvements are delayed

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After a week of major disruption, Southeastern’s passengers were finally given a glimmer of hope with the announcement of reduced thresholds for Delay Repay. Currently, passengers travelling on Southeastern services can only claim compensation when they have been delayed for 30 minutes or more, a fairly lengthy time. Many people regularly experience delays just under […]

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How long does it take to clear a drain?

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No this isn’t the start of a corny joke but a sad reflection of Southeastern’s priorities. With their contract on a seemingly never-ending direct award rollover, expenses are under tighter control than ever. Sadly, that seems to include failing to care about raw sewage. One of our members reported a leaking drain to Southeastern and […]

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TLC submits evidence to the Williams Review

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Tonbridge Line Commuters has provided written evidence to a major review of Britain’s railways.  The review is being led by Keith Williams, a former chairman and chief executive of British Airways, and has a brief to make recommendations to the Government on the most effective organisational and commercial structures to support a successful railway. Several matters […]

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Help us improve Hildenborough station

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Southeastern is asking for your views on which of their stations could benefit from a Government fund designed to help provided ‘step-free access’ for passengers. We feel that Hildenborough station fits the bill perfectly. Our proposal is a ramp that could be built from platform 2 up to the road (Rings Hill). Not only will […]

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Southeastern’s summer shorts – passengers feel the heat

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During August, Southeastern has reduced the number of carriages on several peak time services. These are: 08:14 Tonbridge / 08:19 Hildenborough to Cannon Street 17:41 Tonbridge / 17:45 Hildenborough to Charing Cross 18:41 Charing Cross to Tonbridge and Paddock Wood We strongly suggest that travellers avoid the 18:41 from Charing Cross if at all possible […]

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TLC welcomes plugging of gap in trains to Hildenborough

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Those travelling from Tonbridge to Hildenborough in the evening rush hour have highlighted an unwelcome feature of the May 2018 timetable, namely a gap in departures of over an hour.  The May timetable included no trains from Tonbridge to Hildenborough between 17:00 and 18:01. Following TLC raising the issue, Southeastern has confirmed that from Monday 2 July the […]