Commuters seek explanation for Monday morning chaos

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This morning thousands of commuters had to endure severe delays or abandon their journeys. The cause of the chaos was overrunning engineering works, but the rail industry has been coy about the details. Network Rail, who are responsible for maintenance, issued a brief statement this afternoon apologising for the disruption and explaining that a team laying track in […]

TLC urges Southeastern to learn from the August works at London Bridge

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Regular commuters will have been relieved that the August works at London Bridge were completed on time and that Charing Cross reopened as expected on 3 September. However, the London Bridge project continues and we will face more disruption between 23 December to 1 January 2018, when the line closures will be even more extensive. We’re concerned about how this […]

Southeastern’s ‘The Key’ fails to deliver flexible smart ticketing

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In December Southeastern launched a new smartcard called The Key, with Managing Director David Statham promising “speedy, tap-and-go travel”. Sadly, hopes of Oyster-like flexibility, convenience and value were soon dashed. The Key turns out to be merely a plastic version of your paper season ticket. Moreover, Southeastern has confirmed that it has no plans to […]